So we can ship orders out quickly, our team typically starts picking and packing orders as soon as they're placed. Because of this, we aren't able to guarantee order cancelations.
If you notice something is wrong with your order, or you'd just like to cancel it, let us know as soon as your order is placed. Contact us at firstname.lastname@example.org, include your order number, and that you'd like to cancel. Our team will try to catch your order before it gets picked.
If you ordered on Instagram/Facebook or Amazon, please submit your requests via the app or site your order was placed on.
If we're unable to stop your order from shipping, you can see our return policy here: https://help.cocofloss.com/hc/en-us/articles/236363868-What-is-your-return-policy-.